Updated 26th May 2026

1 ABOUT THESE TERMS

1.1 These are the terms and conditions on which we supply the products listed on our website (eu.motelrocks.com ) or via our apps (together referred to as Websites and/or Apps) to you.

1.2 Please read and check these terms and conditions (these terms) carefully before you submit any orders to us.  These terms will tell you who we are, how the contract between us (Contract) is formed, how we will provide products to you, how you and we may change or end the Contract, what to do if there is a problem and other important information.  If you have any queries regarding our terms, please contact us to discuss this.  You should understand that by ordering any of the products listed on our Websites and/or Apps, you agree to be bound by these terms.

2 INFORMATION ABOUT US

2.1 eu.motelrocks.com is a website operated by Motelrocks Europe Ltd.  We are registered in Europe under company number 670178 and our registered office is at 8 Priory Office Park, Stillorgan Road, Blackrock, Co. Dublin.

2.2 Our registered VAT number is IE06701783687340OH. Our registered European Union VAT identification number is IM2500003500.

2.3 You may contact us by emailing us at help@motelrocks.com. 

2.4 If we need to contact you, we will do so by telephone or by writing to you at the email or postal address you provide to us in your order or in any other correspondence you send to us.

3 SERVICE AVAILABILITY

3.1 Our Websites and/or Apps are only intended for use by people resident in certain serviced countries.  A list of these countries (our serviced countries) can be found on our serviced countries page, which can be accessed from https://www.motelrocks.com/pages/duty-and-tax-thresholds. We do not accept orders from individuals who live outside of those countries.  In addition, some extra restrictions are placed on the extent to which we can accept orders from specific countries.  These restrictions can also be found on our serviced countries page, accessible from https://www.motelrocks.com/pages/duty-and-tax-thresholds. Please review our serviced countries page before ordering products from us.

4 YOUR STATUS

4.1 By placing an order through our Websites and/or Apps, you warrant that:

1. Sie sind rechtlich in der Lage, verbindliche Verträge zu schließen;

2. Sie sind mindestens 18 Jahre alt;

3. Sie haben Ihren Wohnsitz in einem der von uns betreuten Länder; und

4. Sie greifen von einem der von uns betreuten Länder auf unsere Websites und/oder Apps zu.

5 HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

5.1 After placing an order using our Websites and/or Apps, you will receive an e-mail from us acknowledging that we have received your order.  This does not mean that your order has been accepted.  Your order constitutes an offer to us to buy a product or products.  All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you a further e-mail, which confirms that the product has been despatched (Despatch Confirmation).  The Contract will only be formed when we send you the Despatch Confirmation.

5.2 The Contract will relate only to those products whose despatch we have confirmed in the Despatch Confirmation.  We will not be obliged to supply any other products which may have been part of your order until the despatch of such products has been confirmed in a separate Despatch Confirmation.

5.3 We will inform you if we decline all or any part of your order. If we do so, no Contract will be formed between us in relation to the items we have declined to supply and we will not charge you for those items.  We may do this for various reasons including, for example, because a product you have ordered is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of a product you have ordered, or because we are unable to meet a delivery deadline you have specified.

5.4 If we notice something unusual in an order or an account we may need to refuse or cancel an order or close or freeze an account even though we have previously confirmed such order.  Please contact us straight away if this happens to you and you think we have made a mistake.

6 OUR PRODUCTS

6.1 The images of products on our Websites and/or Apps are for illustrative purposes only.  Although we try to display the colours of our products accurately, we cannot guarantee you will see those colours with complete accuracy on any particular device in any given situation, and so you may find some difference between the product you receive and its appearance on your or any other device’s display.

6.2 Product packaging may vary from that shown in images on our Websites and/or Apps or from packaging used when you ordered from us previously.

6.3 The occurrence of differences and discrepancies of the kind mentioned above would not mean that a product does not comply with its description.

7 RECYCLED MATERIALS 

7.1 All of our recycled materials products are made using recycled polyester from post-consumer PET bottles and recycled polyamide from pre-consumer yarns exclusively produced from material certified according to OEKO-TEX® STANDARD 100.

7.2 Further compliance information (REACH, SVHC, POP, GB18401 etc.) can be found on oeko-tex.com/en/faq

8 UNDERWEAR

8.1 When returning a bra, it will not be accepted if it's not returned in the original condition.

8.2 Due to hygiene and health reasons, all pants are non-returnable.

9 OUR RIGHTS TO MAKE CHANGES

9.1 We may at any time change our products or these terms:

1. to reflect changes in relevant laws and regulatory requirements; or

2. um kleinere technische Anpassungen und Verbesserungen vorzunehmen.

9.2 In addition, we may make other and potentially significant changes to our products, but if we do so in relation to anything you have ordered, then we will notify you to give the chance to end the Contract before the changes take effect and to receive a refund for any affected products you have paid for but not yet received.  The refund will be paid to you as soon as possible and, in any case, within 14 days of your ending the Contract.

10 DELIVERY

10.1 Your order will be fulfilled by the delivery date set out in the Despatch Confirmation or, if no delivery date is specified, then within 30 days after we send our Despatch Confirmation.

10.2 We may deliver products in separate deliveries.  Each separate delivery will be invoiced and paid for in accordance with the Contract.  Each delivery will constitute a separate Contract.

10.3 If you fail to take delivery of the products and they are returned to us, you will be charged an administration fee.  We may also end the Contract in accordance with the paragraphs set out below under the heading “Our Rights to End the Contract”.

10.4 Where we offer and you accept free delivery, then delivery will be by An Post Standard Post.  A certificate of posting issued by An Post showing the correct delivery address as supplied by you will be deemed as proof of postage.

10.5 If our supply of the products is delayed by an event outside our reasonable control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.  Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the Contract and receive a refund for any products you have paid for but not received.  We will keep you updated as much as we can in these circumstances.

11 RISK AND TITLE

11.1 The products will be your responsibility from the time we deliver them to the address you give us.

11.2 Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

12 PRICE AND PAYMENT

12.1 The price of any products will be as quoted on our Websites and/or Apps from time to time.  We take all reasonable care to ensure that the price of the product advised to you is correct.  However, please see the paragraphs below for what happens if we discover an error in the price of the product you order.

12.2 The prices displayed on our Websites and/or Apps include VAT but exclude delivery costs, which will be added to the total amount due.

12.3 Our Websites and/or Apps feature many products and it is always possible that, despite our best efforts, some of the products listed on our Websites and/or Apps may be incorrectly priced.  We will normally verify prices as part of our despatch procedures so that, where a product's correct price is less than our stated price, we will charge you the lower amount.  If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order to give you the opportunity to cancel.

12.4 If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the Contract, refund you any sums you have paid and require the return (at our cost) of any goods provided to you. In these circumstances, we are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you a Despatch Confirmation.

12.5 If we discover a pricing error and we cannot make contact with you, we will treat the order as cancelled.

12.6 Subject to the “Pay Later with Klarna” payment option referred to in the next paragraphs below, payment for all products must be by credit card, debit card, Amazon Pay or Paypal.  We accept payment with Visa Debit, Visa Credit, Visa Electron, Mastercard, Maestro or Solo Card.  You must pay for products before we dispatch them.  We will charge your credit or debit card when you place an order with us.

12.7  In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden (“Klarna”), you may be eligible to use the “Pay Later with Klarna” payment option.  You should note that any arrangement you conclude with Klarna is outside of and separate from any contract you make with us.

12.8 Klarna's “Pay in 3” and “Pay in 30 Days” are credit agreements that are regulated by the Central Bank of Ireland. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit.

12.9 Klarna’s Pay in 3 is a payment method which allows you to spread the cost into three interest-free instalments, with the first payment taken at purchase and the remaining two every 30 days. Klarna’s Pay in 30 Days is a payment method which allows you to pay in full up to 30 days later, interest-free. Subject to Klarna’s terms and conditions and Klarna’s evaluation of your ability to pay, to be eligible to use Klarna you must:

1. be a resident of the Republic of Ireland;

2. be at least 18 years old;

3. have a valid debit card or credit card in your name; and

4. be able to receive verification codes via text message.

12.10 Further information about how you can use Pay Later with Klarna to pay for products ordered through our Websites and/or Apps can be found here: https://www.motelrocks.com/pages/klarna-faqs

12.11 Please note that Klarna is an independent payment provider and we have no control over whether your payment using Klarna will be accepted.  If you experience difficulties with Klarna, please contact them directly.

12.12 Further information and Klarna’s user terms can be found here: https://www.motelrocks.com/pages/klarna-faqs

12.13 Klarna's privacy statement can be found here: https://www.motelrocks.com/pages/klarna-faqs

12.14 If you are having trouble paying with Klarna, you may wish to read our troubleshooting tips which are available here: https://www.motelrocks.com/pages/klarna-faqs

13 Payment Processing and Terms

13.1.We use Mollie UK Limited as our payment service provider to securely process your payments. Mollie UK Limited is a company registered in England and Wales (Company Number: 14013554) with its registered office at Huckletree Bishopsgate 8 Bishopsgate, City Of London, London, England, EC2N 4BQ. Mollie UK Limited is authorised and regulated by the Financial Conduct Authority (FCA) under Firm Reference Number 977968.

13.2 When you make a payment on our website, your transaction is handled by Mollie UK Limited, ensuring safe and reliable payment processing.

13.3 All payments are subject to Mollie UK Limited’s terms and conditions and privacy policy, which you can review here:

• Mollie Benutzervereinbarung

• Mollie Datenschutzrichtlinie

14 PROMOTIONAL CODES

14.1 From time to time, we may give you promotional codes that you can use to reduce the price of specified products.  Each promotional code has its own terms, which will be made clear at the time it’s issued to you.

14.2 Promotional codes which have exclusions applied to them will exclude certain products either at full price or on discount. The exclusions can be found HERE

14.3 We reserve the right to withdraw, cancel or modify promotional codes if we suspect issues such as fraud, tampering, technical errors or anything else that is beyond our control that affects the running or fairness of the promotional code.

15 YOUR RIGHTS TO END THE CONTRACT

15.1 These terms do not affect your statutory rights.

15.2 14-day cooling-off period: If you change your mind about your purchase of one of our products that you have bought through our Websites and/or Apps, you have a legal right to change your mind but (i) you must let us know of this change of mind by no later than 14 days from the date on which you have received the product and (ii) you must return the product to us by no later than 14 days from the date on which you notified us of your change of mind.  The product must also be unused, unopened, in its original packaging and generally in an “as new” condition.  The cost of returning the product will be borne by you.

15.3 You do not have a right to change your mind in respect of:

1. Produkte, die aus hygienischen Gründen versiegelt sind, wenn diese nach Erhalt entsiegelt wurden;

2. Unterwäsche, wenn das Hygienesiegel nicht intakt ist oder ein Etikett beschädigt wurde;

3. Badebekleidung, wenn das Hygienesiegel nicht intakt ist oder Etiketten beschädigt wurden; oder

4. durchstochenen Schmuck, wenn das Siegel manipuliert wurde oder gebrochen ist.

16 HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

16.1 To end a Contract (either during the 14-day cooling-off period or because the products are defective or non-conforming), please inform us in writing via email at help@motelrocks.com with CANCELLATION in the email title before the cancellation period has expired.  Your cancellation will be effective from the date of your cancellation email.

16.2 If you end the Contract (either during the 14-day cooling-off period or because the products are defective or non-conforming) after products have been despatched to you or you have received them, you must return them to us.  You may return products to us by using our dedicated returns portal (“SWAP”), which can be found here: https://returns-portal.com/version-live/r/motelrocks-eur.  To start a return or to find out more about the different return options available to you, please visit the Swap portal.

16.3 As stated above, in the case of returns made because of a change of mind during the 14-day cooling-off period, the products you return must be unused, unopened, in their original packaging and generally in an “as new” condition.

16.4 In the case of returns due to the products being defective or non-conforming (see the section below headed “If there is a Problem with the Product”), the products you return should be sent in their original condition and packaging where possible (with original tags, labels and hygiene strip in place).  You have a legal obligation to take reasonable care of the products while they are in your possession.  We would advise that you keep evidence of returning the products to us in case they are lost.  We will not refund your payment without either receiving the returned products or evidence to our reasonable satisfaction of their return (and, in the case of defective or non-conforming products, evidence to our reasonable satisfaction that they are in fact defective or non-conforming).

16.5 We may reduce your refund of the price to reflect any reduction in the value of the goods (up to the full price), if this has been caused by your handling them in a way which would not be permitted in a shop.  For example:

1. Wenn möglich, sollten alle zurückgesandten Artikel in ihrem ursprünglichen Zustand zusammen mit der Originalverpackung und allen Etiketten an uns zurückgeschickt werden;

2. Schuhe sollten nur auf Teppichböden ausprobiert werden, um die Fußsohlen zu schützen; und

3. Die Schuhe sollten mit dem Originalkarton (falls vorhanden) und den Original-Schuh- oder Staubbeuteln (falls vorhanden) zurückgegeben werden.

16.6 When trying on products, you must not use unnecessary force and you must not wear make-up, perfume, cologne, deodorant or antiperspirant as these can mark and leave scents on the products.

16.7 If an item is returned to us worn, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs.  Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.

16.8 If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way or if they have been worn, used, damaged or are in an unsaleable condition, you must pay us an amount which equals the product’s diminution in value.

17 IF THERE IS A PROBLEM WITH THE PRODUCT

17.1 If you have any questions or complaints about the product(s) you have ordered, please contact us.  You can write to us at help@motelrocks.com.

17.2 Once we have entered into a Contract with you, we are under a legal duty to supply products that are in conformity with this Contract and which are as described, fit for purpose and of satisfactory quality.

17.3 We will honour our legal duty to provide you with products that are as described to you on our Websites and/or Apps and that meet all of the requirements imposed by the Consumer Rights Act 2022 as they relate to consumers.  For detailed information in this regard, please visit the Citizens Information website at https://www.citizensinformation.ie/en/consumer.  You may return a faulty product within 30 days and tell us that you either wish to obtain a replacement or that you wish to end the contract.  If your choice in that event is to end the contract, and we are satisfied that the product is defective or non-conforming, we will give you a full refund within 14 days of such return (including the cost of the return, provided that such return has been made by way of posting).

18 OUR REFUNDS POLICY

18.1 When you return a product to us:

1. because you have exercised your legal right to change your mind and cancel the Contract between us within the 14-day cooling-off period (see the section above headed “Your Rights to End the Contract”), we will process the refund due to you as soon as practicable and, in any case, within 14 days of the day we receive your returned products.  We will refund the price of the products in full (subject, as stated above, to the product being unused, unopened, in its original packaging and generally in an “as new” condition).  However, we will not refund delivery charges if you have not used our free delivery service via Swap.

2. Because the product is defective or non-conforming, we will process the refund in the manner described above under the heading “If there is a Problem with the Product”.

18.2 We will refund any money received from you using the same method originally used by you to pay for your purchase.

18.3 We are not responsible for and will not refund any fees or charges imposed by your bank, building society or credit card company for processing any transaction or refund in relation to your order.

18.4 If we detect an unusual pattern of return activity which we consider to be an abuse of our refunds policy (e.g. if we suspect that someone is wearing their purchases and then returning them, or is returning products which do not match what was ordered), we reserve the right to deactivate your account and any associated accounts.  If this happens to you and you think we have made a mistake, please contact us at help@motelrocks.com. 

19 OUR RIGHTS TO END THE CONTRACT

19.1 We may end the Contract at any time by writing to you if:

1. you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that such payment is due;

2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products to you; or

3. Sie uns nicht innerhalb einer angemessenen Frist die Möglichkeit geben, Ihnen die Produkte zu liefern.

19.2 If we end the Contract in any of those three situations, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the costs we incur as a result of your breaching the Contract.

20 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

20.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching this Contract but we are not responsible for any loss or damage that is: 

1. Unexpected – in other words, where it was not obvious that the loss would occur and nothing you said to us before we accepted your order meant we should have expected it to occur (and so, in legal terms, the loss was unforeseeable);

2. Caused by a delaying event outside our control – in other words, we will not be responsible for delays outside our control; or

3. Avoidable – in other words, where the loss was something which you could have avoided by taking reasonable action.

20.2 We do not seek to exclude or limit our liability in any way in which it would be unlawful to do so.  Accordingly we do not in any way limit our liability: for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your statutory rights in relation to the products including the right to receive products which are as described, of satisfactory quality, and fit for any particular purpose made known to us.

20.3 We only supply our products online via our Websites and/or Apps for domestic and private use.  If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

21 HOW WE MAY USE YOUR PERSONAL INFORMATION

21.1 We will only use your personal information as set out in our privacy statement, which can be accessed from https://www.motelrocks.com/pages/privacy-policy

22 IMPORT DUTY 

22.1 If you order products from our Websites and/or Apps for delivery outside the Republic of Ireland, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination.  You will be responsible for payment of any such import duties and taxes.  Please note that we have no control over these charges and cannot predict their amount.  Please contact your local customs office for further information before placing your order.

22.2 Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined.  We will not be liable for any breach by you of any such laws.

23 OFFERS

Kaufe eins und erhalte eins gratis (BOGOF) Retouren

23.1 Can I return items from a Buy One Get One FREE (BOGOF) offer?

23.2 Yes, but your refund amount for each item will be proportionally reduced.   When you purchase items as a Buy One Get One FREE offer, the discount reflecting the price of the lowest-priced item is proportionally applied to each eligible item.  If any item is returned, the refund will be equal to the original price of the item reduced by the proportional discounted amount.

23.3 For example:

23.4 If your qualifying items are €30 and €20, the discount will be €20 and spread proportionally across both items.  The €30 item will be reduced by €12 and the €20 item will be reduced by €8.  The original €30 item will result in a refund of €18 and the original €20 item will result in a refund of €12.

24 GIFT VOUCHERS

24.1 Gift vouchers are available for purchase on our Websites and/or Apps and may be redeemed against the purchase of products.

24.2 Gift Vouchers are valid for 12 months from the date of purchase, after which any unused balance will expire and will not be refundable or redeemable.

24.3 Gift Vouchers cannot be exchanged for cash, refunded, or returned, except where required by the laws of the Republic of Ireland.

24.4 If the value of your order exceeds the value of your Gift Voucher, you must pay the remaining balance using one of our accepted payment methods.

24.5 If the value of your order is less than the value of your Gift Voucher, the remaining balance will be retained on the Gift Voucher for use against future purchases, subject to the expiry date.

24.6 We are not responsible for lost, stolen, or damaged Gift Vouchers and these will not be replaced.

24.7 Gift Vouchers may not be used in conjunction with promotional codes unless otherwise stated at the time of purchase.

25 USE OF WEBSITES

25.1 You must not misuse or tamper with our Websites and/or Apps (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc.) or otherwise interfere with our technology or functionality or steal our or our customers’ data.  We will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

25.2 You agree to indemnify, defend and hold harmless Motelrocks Europe limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your misuse of the Websites and/or Apps or your breach of these terms.

26 INTELLECTUAL PROPERTY

26.1 We pride ourselves on our independent and innovative designs, developed in-house by our brilliant designers.  Sometimes we find that our designs are copied by others, and we take steps to ensure that those copies are taken off sale.  In the unlikely event that you have concerns in relation to one of our designs, please get in touch with us at Legal@motelrocks.com, setting out your concerns in detail, and we will investigate and get back to you.

27 NOTICES

27.1 All notices given by you to us must be given to Motelrocks Europe Limited in writing by email to help@motelrocks.com.  We may give notice to you at either the e-mail or postal address you provide to us when placing an order.  Notice will be deemed received and properly served 3 days after sending an e‑mail or, as the case may be, 3 days after the date of posting of any letter.  In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

28 TRANSFER OF RIGHTS AND OBLIGATIONS

28.1 We may transfer our rights and obligations under these terms to another organisation.  We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Contract.

28.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing beforehand.

28.3 This Contract is between you and us.  No other person will have any rights to enforce any of its terms.  Neither of us will need to get the agreement of any other person in order to end the Contract or make any changes to these terms.

29 EVENTS OUTSIDE OUR CONTROL

29.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

29.2 The time allowed for us to perform our obligations under a Contract will be extended for as long as a Force Majeure Event continues and impacts our ability to do so but we will use our reasonable endeavours to find a way to perform our obligations despite the Force Majeure Event.  However, if a delay due to a Force Majeure Event continues for more than 30 days, you may notify us that you wish to end the Contract in respect of undelivered items in which event we will refund to you all sums paid in respect of those undelivered items.

30 WAIVER

30.1 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.  For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

30.2 No waiver by us of any of these terms will be effective unless it is expressly stated to be a waiver and is communicated by us to you in writing.

31 SEVERABILITY

31.1 Each of the clauses of these terms operates separately.  If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.

32 OUR RIGHT TO VARY THESE TERMS 

32.1 Each order made by you will be subject to our policies in force at the time that you order and which can be found on our Websites and/or Apps, unless any change to those policies or these terms is required by law or governmental authority.

33 LAW AND JURISDICTION

33.1 These terms and any contracts for the purchase of products through our Websites and/or Apps and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the laws of the Republic of Ireland.  You can bring legal proceedings in respect of any dispute or claim arising out of these terms or any such contract or the products in the Irish courts only.

34 ALTERNATIVE DISPUTE RESOLUTION

34.1 Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.  If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use.  If you wish to do so, please contact us for details.

35 PRE-ORDER TERMS & CONDITIONS

35.1The following terms and conditions (“Pre-order Terms”) shall apply to Pre-orders (as defined below), and by placing a Pre-order you are agreeing to be bound by these Pre-order Terms, so please read them carefully before you place a Pre-order and keep a copy or note for your records.

36 Placing a Pre-order

36.1 Pre-released orders (“Pre-orders”) are orders for products (“Products”) that are not yet available for general sale from eu.motelrocks.com  In order to place a Pre-order, you will need to provide certain information, including but not limited to your name, address and billing information.  It is your responsibility to ensure this information is accurate and up to date.  If we do not have accurate information, we will not be able to keep you informed.

37 Payments

37.1 Pre-order payments do not guarantee availability of the Product but represent your offer (“Offer”) to buy the Product when it is generally released for sale.  We reserve the right not to accept your Offer and your Offer is only accepted once the Pre-ordered Product is despatched.  When you place a Pre-order you will need to pay the full upfront price of the Product.  You may cancel your Pre-order and get a full refund of your Pre-order payment at any time before the Product has been despatched.

38 Delivery

38.1 Where possible, orders will be shipped to you or be ready for collection as soon as is practicable, subject to availability.  For some areas, delivery will take longer.  Release dates are subject to change.  As a result, we cannot be liable for any changes to release dates or Pre-order windows advertised by us.

39 Cancellation

39.1Either party may cancel a Pre-order at any time for any or no reason prior to our notice to you that the Product has been despatched (“Despatch Notice”).  If cancellation occurs before the Despatch Notice, you will be entitled to a full refund of your Pre-order payment.  The purchase of the Product is subject to additional terms and conditions, which will be notified to you before you complete your purchase in your order confirmation. When you buy from our online shop, our online shop purchasing terms will also apply. 

40 General; Law & Jurisdiction

40.1 We reserve the right to amend these Pre-order Terms.  Please check our website for updates.

40.2 These Pre-order Terms and any contract in respect of a Pre-order and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by the laws of the Republic of Ireland.  You can bring legal proceedings in respect of any dispute or claim arising out of these Pre-order Terms or any such contract in the Irish courts only.

41 Cancellation Form

(Complete and return this form only if you wish to withdraw from the Pre-order Contract)

To Motelrocks, Unit 2 Wainwright Road, Berkeley Business Park, Worcester, WR4 9FN (email address help@motelrocks.com)

Hiermit kündige(n) ich/wir meinen/unseren Kaufvertrag über die folgende Ware _____________unter der Bestellnummer )_____________.

Bestellt am_____________/erhalten am_____________.,

Name des/der Verbraucher(s) ______________________

Anschrift des/der Verbraucher(s) ________________________

Unterschrift des/der Verbraucher(s) (nur wenn dieser Vordruck in Papierform übermittelt wird),

 

______________________

 

Datum ______________________